Privacy Policy – Falcon Tours Qatar Travel Data & Safety

At Falcon Tours Qatar, your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect the following personal and technical data as described in this Privacy Policy:

Full name, email address, phone/WhatsApp number
Nationality, hotel/airport/cruise pickup location
Passport number (if required for cross-border permits or identification)
Tour booking details (date, package, preferences)
Technical information (IP address, device type, browser version, time zone)
Payment-related data (processed securely via third-party platforms)

2. How We Use Your Information

In line with this Privacy Policy, we use your personal data to:

Process, confirm, and manage your bookings
Communicate with you about your tours and logistics
Customize your experience based on preferences
Ensure safety and comply with local tourism regulations
Send promotional emails and surveys with your permission
Improve our website functionality and customer experience

🔸 Photo/Video Usage: Falcon Tours may use photos and videos taken during your tour for promotional purposes (social media, brochures, or website). If you prefer not to be included, please notify your guide at the start of the tour. This Privacy Policy respects your choice in this regard.

3. Data Sharing and Disclosure

As outlined in this Privacy Policy, we do not sell or rent your personal information. We may share your data only:

With licensed tour guides and drivers for tour coordination
With activity providers (e.g., dune buggy operators, cruise captains) for safety and execution
To comply with legal requests or government regulations
To protect rights, safety, or property of Falcon Tours and our customers

4. Data Security

We take data protection seriously, as stated in this Privacy Policy:

SSL encryption protects data in transit
Data stored on secure servers with access controls
Regular security audits and software updates

⚠️ Please note: No system is entirely secure. By using our services, you acknowledge the risks outlined in this Privacy Policy.

5. Your Rights

Depending on your country or region, this Privacy Policy grants you the right to:

Request access to your personal data
Correct or update inaccurate information
Request deletion (“right to be forgotten”)
Object to or restrict certain types of processing
Opt-out of marketing communications
Request a copy of data (data portability)
File a complaint with your local data protection authority

6. Cookies

This Privacy Policy explains how our website uses cookies for:

Functional purposes (e.g., remembering login or language preferences)
Analytical tracking (via Google Analytics or similar)
Personalizing marketing offers

You can manage cookies through your browser settings.

7. Third-Party Links

As noted in this Privacy Policy, our site may contain links to third-party platforms (e.g., payment gateways, review platforms, affiliate partners). We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy

This Privacy Policy ensures that we do not knowingly collect data from children under 16 without parental or guardian consent. Children under 3 years are not permitted on desert tours for safety reasons.

9. International Data Transfers

Your information may be transferred outside your country of residence. This Privacy Policy ensures all data transfers comply with applicable laws, such as the GDPR for EU citizens.

10. Consent and Legal Basis

We collect data based on several legal bases under this Privacy Policy:

Your explicit consent (e.g., signing up for newsletters)
Contractual necessity (e.g., booking confirmations)
Legal obligations (e.g., border control checks)
Legitimate business interests (e.g., analytics to improve service)

11. Data Retention

In accordance with this Privacy Policy, we retain your information only as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal, accounting, or reporting requirements
Maintain a record of past transactions for customer service

You may request earlier deletion by contacting us directly.

12. Marketing Communications

This Privacy Policy allows us, with your consent, to send you:

Tour offers
Seasonal promotions
Customer satisfaction surveys

You can unsubscribe at any time by clicking the link in the email or contacting us.

13. Social Media and Messaging Apps

In line with our Privacy Policy, if you contact us via platforms like WhatsApp, Instagram, or Facebook, we may receive limited data (e.g., profile name, phone number). This data is only used to provide service and is not stored unless needed for booking purposes.

14. Tour Experience Reviews

As described in this Privacy Policy, we may send an optional review request after your tour. These reviews help improve our services and may be featured anonymously or with your first name only.

15. Biometric or Sensitive Data

In this Privacy Policy, we clarify that we do not collect biometric or sensitive personal data unless legally required. If collected, this information is handled with extra security measures.

16. Contacting Us About Privacy

If you have questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your data, contact us via: